Angela Bennett

Qualifications Profile

Professional Summary

Detail-oriented and growth-focused professional offering 15+ years of progressive experience in operations management, sales optimization, and revenue generation. Proven track record leading and training 200+ associates across multi-million dollar retail environments. Expertise in P&L oversight, regulatory compliance, talent acquisition, and SOP development. Adept at formulating effective solutions that drive exceptional customer experience and consistent year-over-year revenue growth. B.S. in Management Information Systems from Chicago State University.

AI-Powered Operations Platform

OpsCore

18 operational engines, 125+ API endpoints, and 14 AI voice agents — built to demonstrate that every operations challenge in every job description has a solution ready to deploy.

Engines

125+

API Endpoints

Jobs Tracked

Voice Agents

112

Tests Passing

How It Works

1. Paste Job Description

The Capability Simulator scans any JD and maps requirements to engine coverage — showing exactly what's ready.

2. Engines Activate

Each matched engine generates deliverables — SOPs, KPI dashboards, project plans, compliance frameworks, proposals.

3. Voice Agent Explains

Every engine has an ElevenLabs voice agent that can walk through capabilities, answer questions, and demo in real time.

4. Ready to Deploy

Everything is API-driven and production-ready. Interview prep, tailored resumes, and proposals auto-generated for every opportunity.

Built With

Node.js + Express Claude API ElevenLabs ConvAI Chart.js GSAP + ScrollTrigger Cloudflare Pages REST API (125+ endpoints)

Career Dashboard Engine Platform

Career Journey

Professional Experience

Operations Manager

Dec 2015 — Present

Best Buy — Chicago, IL

Establish and maintain a positive, outstanding client experience across all departments and channels
Develop diverse talent pipelines for future leadership opportunities through strategic recruitment initiatives
Provide direct supervision, development, motivation, and training to key holders and 200+ associates
Oversee HR practices, audit compliance procedures, and regulatory adherence across all store operations
Ensure timely schedule completion for the entire store, managing multiple shifts and departments
Promptly address and resolve client concerns in person and via phone, maintaining high satisfaction rates
Monitor monthly, quarterly, and yearly P&L with focus on controllable expenses and loss prevention
Spearhead store cash management and back-office processes including hiring, onboarding, and orientation
Enforce strict compliance with SOPs across visual merchandise, safety, product protection, and merchandising
Draft and deliver monthly one-on-ones, weekly check-ins, and yearly performance appraisals for all associates
Utilize Kenexa platform to manage end-to-end hiring procedures and candidate pipeline

Notable Accomplishments

Produced consistent year-over-year revenue growth by efficiently training and developing 200+ associates
Earned Top Performer District Award in fiscal year 2019
Gained Top Performing Store and Financing Award for first half of FY 2019

Case Manager | Housing Case Manager

Nov 2014 — Dec 2015

Catholic Charities — Chicago, IL

Managed caseload of housing clients, providing comprehensive support services and resource coordination
Conducted intake assessments, developed individualized service plans, and tracked client progress toward housing stability
Maintained detailed client files in compliance with organizational and regulatory standards
Collaborated with community partners and social service agencies to connect clients with essential resources

Multi-Channel Supervisor

May 2007 — Nov 2014

Best Buy — Chicago, IL

Oversaw a team of 30 associates as key holder responsible for store opening and closing operations
Developed customer and solution specialists, multi-channel sales assistants, and administrative seniors
Created weekly and monthly business plans aligned with customer centricity and growth objectives
Processed daily administrative paperwork and led training and coaching initiatives across departments
Utilized Unicru platform to organize and conduct interviews for leadership positions
Administered and maintained comprehensive employee files and non-hire documentation
Carried out monthly departmental audits and assessments while performing daily cash management
Computed and oversaw the store's daily cash flow deposits ensuring accuracy and compliance

Notable Accomplishment

Led the successful generation of year-over-year revenue growth within the store