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Head of Operations / COO (Execution & Scaling)
DTC Ecommerce Brand
Remote (Contract)
$6,000/month (contract-to-hire)
Upwork Listing
40%
16/40 Keywords Matched
ATS Compatibility Score
process-improvement operations-management team-leadership operational-excellence people-management performance-management budget-management strategic-planning workflow-optimization cross-functional-collaboration
Head of Operations for a growing DTC ecommerce brand. Multi-department operations oversight, pod-based team management, SOP creation and process improvement, workflow optimization, team leadership and...
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ANGELA BENNETT
Operations Leader | P&L Management | Team Building & Process Optimization
Homer Glen, IL 773.398.1174 angela@abennett.work
Tailored for: DTC Ecommerce Brand — Head of Operations / COO (Execution & Scaling)
Professional Summary
Results-driven Operations Leader with 15+ years of progressive experience in operations management, process improvement, and operational excellence. Proven track record leading teams of 200+ associates across multi-million dollar retail environments while driving consistent year-over-year revenue growth. Expertise in P&L management, SOP development, workflow optimization, and cross-functional collaboration. B.S. in Management Information Systems from Chicago State University.
Areas of Expertise
Team Leadership (200+ Associates) Process Improvement & Optimization Data Analysis & KPI Management Operations Management P&L Management & Budget Oversight Performance Management & Coaching Strategic Planning & Execution Workforce Scheduling & Optimization Cross-Functional Collaboration Inventory Control & Supply Chain Customer Experience & Satisfaction Vendor & Stakeholder Management
Professional Experience
Operations Manager December 2015 – Present
Best Buy — Chicago, IL
  • Lead, coach, and develop a team of 200+ associates including key holders, supervisors, and department leads through structured performance management
  • Collaborate cross-functionally with district leadership, corporate teams, and vendor partners to execute strategic initiatives
  • Direct end-to-end store operations across all departments, driving consistent year-over-year revenue growth and operational excellence
  • Develop and implement standard operating procedures (SOPs) across visual merchandising, safety, product protection, and operational workflows
  • Analyze operational data and performance metrics to identify improvement opportunities and drive data-driven decision making
  • Manage full P&L responsibility including monthly, quarterly, and yearly financial oversight with focus on controllable expenses and loss prevention
  • Deliver monthly one-on-ones, weekly check-ins, and yearly performance appraisals driving accountability and professional growth
  • Resolve escalated client concerns in person and via phone, maintaining 95%+ customer satisfaction scores
Case Manager | Housing Case Manager November 2014 – December 2015
Catholic Charities — Chicago, IL
  • Conducted intake assessments, developed individualized service plans, and tracked client progress toward measurable outcomes
  • Collaborated with community partners and social service agencies to build referral networks and connect clients with essential resources
  • Managed caseload of housing clients, providing comprehensive support services and cross-agency resource coordination
Multi-Channel Supervisor May 2007 – November 2014
Best Buy — Chicago, IL
  • Supervised a team of 30+ associates as key holder responsible for daily store opening and closing operations
  • Processed daily administrative operations and led cross-departmental training and coaching initiatives
  • Created weekly and monthly business plans aligned with customer centricity, revenue objectives, and growth targets
  • Developed customer specialists, solution specialists, and multi-channel sales associates through targeted coaching and training programs
  • Managed end-to-end hiring and interviewing for leadership positions using Unicru platform
Education
Bachelor of Science, Management Information Systems
Chicago State University — Chicago, IL
Who's Who Among American Colleges and Universities | Delta Mu Delta — National Honor Society in Business Administration
Technical Proficiencies
Systems: Kenexa, Unicru, HRIS Platforms, POS Systems, Microsoft Office Suite, Microsoft Excel, CRM Systems
Competencies: P&L Analysis, SOP Development, Workforce Scheduling, Audit Compliance, Vendor Management, Data Analysis, Performance Metrics