Back to Dashboard
Download DOCX View Listing
Upwork
Fundraising Operations Manager (Systems & Client-Facing)
Nonprofit Client
Remote (Contract)
$50 - $75/hr
Upwork Listing
35%
14/40 Keywords Matched
ATS Compatibility Score
process-improvement operations-management team-leadership workflow-optimization sop-development cross-functional-collaboration data-analysis kpi-management compliance quality-management
Fundraising Operations Manager responsible for system architecture, client onboarding, and cross-functional coordination. Responsibilities include operations management, process improvement, SOP devel...
Show full description
ANGELA BENNETT
Operations Leader | P&L Management | Team Building & Process Optimization
Homer Glen, IL 773.398.1174 angela@abennett.work
Tailored for: Nonprofit Client — Fundraising Operations Manager (Systems & Client-Facing)
Professional Summary
Results-driven Operations Leader with 15+ years of progressive experience in operations management, process improvement, and operational excellence. Proven track record leading teams of 200+ associates across multi-million dollar retail environments while driving consistent year-over-year revenue growth. Expertise in P&L management, SOP development, workflow optimization, and cross-functional collaboration. B.S. in Management Information Systems from Chicago State University.
Areas of Expertise
Process Improvement & Optimization Data Analysis & KPI Management SOP Development & Documentation Operations Management Team Leadership (200+ Associates) Regulatory Compliance & Auditing Cross-Functional Collaboration Risk Management & Business Continuity Employee Onboarding & Orientation Vendor & Stakeholder Management Customer Experience & Satisfaction P&L Management & Budget Oversight
Professional Experience
Operations Manager December 2015 – Present
Best Buy — Chicago, IL
  • Develop and implement standard operating procedures (SOPs) across visual merchandising, safety, product protection, and operational workflows
  • Analyze operational data and performance metrics to identify improvement opportunities and drive data-driven decision making
  • Oversee HR operations including onboarding, orientation, compliance auditing, and regulatory adherence across all store functions
  • Collaborate cross-functionally with district leadership, corporate teams, and vendor partners to execute strategic initiatives
  • Direct end-to-end store operations across all departments, driving consistent year-over-year revenue growth and operational excellence
  • Lead, coach, and develop a team of 200+ associates including key holders, supervisors, and department leads through structured performance management
  • Deliver monthly one-on-ones, weekly check-ins, and yearly performance appraisals driving accountability and professional growth
  • Resolve escalated client concerns in person and via phone, maintaining 95%+ customer satisfaction scores
Case Manager | Housing Case Manager November 2014 – December 2015
Catholic Charities — Chicago, IL
  • Conducted intake assessments, developed individualized service plans, and tracked client progress toward measurable outcomes
  • Maintained detailed client files and documentation in compliance with organizational and regulatory standards
  • Collaborated with community partners and social service agencies to build referral networks and connect clients with essential resources
Multi-Channel Supervisor May 2007 – November 2014
Best Buy — Chicago, IL
  • Supervised a team of 30+ associates as key holder responsible for daily store opening and closing operations
  • Processed daily administrative operations and led cross-departmental training and coaching initiatives
  • Executed monthly departmental audits, daily cash management, and financial reporting ensuring accuracy and compliance
  • Administered comprehensive employee files, non-hire documentation, and HR compliance records
  • Developed customer specialists, solution specialists, and multi-channel sales associates through targeted coaching and training programs
Education
Bachelor of Science, Management Information Systems
Chicago State University — Chicago, IL
Who's Who Among American Colleges and Universities | Delta Mu Delta — National Honor Society in Business Administration
Technical Proficiencies
Systems: Kenexa, Unicru, HRIS Platforms, POS Systems, Microsoft Office Suite, Microsoft Excel, CRM Systems
Competencies: P&L Analysis, SOP Development, Workforce Scheduling, Audit Compliance, Vendor Management, Data Analysis, Performance Metrics