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Fractional Chief Operating Officer
Upcision
Remote (Contract)
$150 - $300/hr
FractionalJobs.io Listing
33%
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ATS Compatibility Score
process-improvement operations-management team-leadership performance-management p&l-management budget-management strategic-planning sop-development change-management cross-functional-collaboration
Fractional COO to lead and scale operational infrastructure. Responsibilities include full P&L ownership, team scaling, process design, KPI frameworks and performance management, strategic planning an...
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ANGELA BENNETT
Operations Leader | P&L Management | Team Building & Process Optimization
Homer Glen, IL 773.398.1174 angela@abennett.work
Tailored for: Upcision — Fractional Chief Operating Officer
Professional Summary
Accomplished Senior Operations Leader with 15+ years driving organizational growth, team development, and operational transformation. Proven executive-level competency in strategic planning, change management, and P&L oversight across multi-million dollar retail operations. Led and developed 200+ associates while achieving Top Performer District Award recognition. Expertise in cross-functional collaboration, stakeholder management, and data-driven decision making. B.S. in Management Information Systems from Chicago State University.
Areas of Expertise
P&L Management & Budget Oversight Operations Management Process Improvement & Optimization Team Leadership (200+ Associates) Performance Management & Coaching Strategic Planning & Execution SOP Development & Documentation Data Analysis & KPI Management Change Management & Transformation Cross-Functional Collaboration Vendor & Stakeholder Management Talent Acquisition & Development
Professional Experience
Operations Manager December 2015 – Present
Best Buy — Chicago, IL
  • Collaborate cross-functionally with district leadership, corporate teams, and vendor partners to execute strategic initiatives
  • Lead, coach, and develop a team of 200+ associates including key holders, supervisors, and department leads through structured performance management
  • Manage full P&L responsibility including monthly, quarterly, and yearly financial oversight with focus on controllable expenses and loss prevention
  • Develop and implement standard operating procedures (SOPs) across visual merchandising, safety, product protection, and operational workflows
  • Direct end-to-end store operations across all departments, driving consistent year-over-year revenue growth and operational excellence
  • Analyze operational data and performance metrics to identify improvement opportunities and drive data-driven decision making
  • Lead change management efforts during organizational transitions, technology rollouts, and process redesigns
  • Implement continuous improvement initiatives resulting in operational efficiency gains and cost reduction across store operations
Case Manager | Housing Case Manager November 2014 – December 2015
Catholic Charities — Chicago, IL
  • Conducted intake assessments, developed individualized service plans, and tracked client progress toward measurable outcomes
  • Collaborated with community partners and social service agencies to build referral networks and connect clients with essential resources
  • Managed caseload of housing clients, providing comprehensive support services and cross-agency resource coordination
Multi-Channel Supervisor May 2007 – November 2014
Best Buy — Chicago, IL
  • Supervised a team of 30+ associates as key holder responsible for daily store opening and closing operations
  • Processed daily administrative operations and led cross-departmental training and coaching initiatives
  • Created weekly and monthly business plans aligned with customer centricity, revenue objectives, and growth targets
  • Developed customer specialists, solution specialists, and multi-channel sales associates through targeted coaching and training programs
  • Managed end-to-end hiring and interviewing for leadership positions using Unicru platform
Education
Bachelor of Science, Management Information Systems
Chicago State University — Chicago, IL
Who's Who Among American Colleges and Universities | Delta Mu Delta — National Honor Society in Business Administration
Technical Proficiencies
Systems: Kenexa, Unicru, HRIS Platforms, POS Systems, Microsoft Office Suite, Microsoft Excel, CRM Systems
Competencies: P&L Analysis, SOP Development, Workforce Scheduling, Audit Compliance, Vendor Management, Data Analysis, Performance Metrics