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Glassdoor
Senior Director of People Operations
aytm
Remote
$135,000 - $165,000
Glassdoor Listing
38%
15/40 Keywords Matched
ATS Compatibility Score
process-improvement operations-management team-leadership people-management performance-management strategic-planning workflow-optimization sop-development change-management cross-functional-collaboration
Build and scale the people infrastructure that enables aytm to grow with clarity, consistency, and operational rigor. Executive owner of People Operations programs, partnering with leadership to desig...
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ANGELA BENNETT
Operations Leader | P&L Management | Team Building & Process Optimization
Homer Glen, IL 773.398.1174 angela@abennett.work
Tailored for: aytm — Senior Director of People Operations
Professional Summary
Accomplished Senior Operations Leader with 15+ years driving organizational growth, team development, and operational transformation. Proven executive-level competency in strategic planning, change management, and P&L oversight across multi-million dollar retail operations. Led and developed 200+ associates while achieving Top Performer District Award recognition. Expertise in cross-functional collaboration, stakeholder management, and data-driven decision making. B.S. in Management Information Systems from Chicago State University.
Areas of Expertise
Team Leadership (200+ Associates) Process Improvement & Optimization Employee Onboarding & Orientation Operations Management Performance Management & Coaching Strategic Planning & Execution Workforce Scheduling & Optimization SOP Development & Documentation Regulatory Compliance & Auditing Data Analysis & KPI Management Change Management & Transformation Cross-Functional Collaboration
Professional Experience
Operations Manager December 2015 – Present
Best Buy — Chicago, IL
  • Develop and implement standard operating procedures (SOPs) across visual merchandising, safety, product protection, and operational workflows
  • Lead, coach, and develop a team of 200+ associates including key holders, supervisors, and department leads through structured performance management
  • Collaborate cross-functionally with district leadership, corporate teams, and vendor partners to execute strategic initiatives
  • Oversee HR operations including onboarding, orientation, compliance auditing, and regulatory adherence across all store functions
  • Direct end-to-end store operations across all departments, driving consistent year-over-year revenue growth and operational excellence
  • Analyze operational data and performance metrics to identify improvement opportunities and drive data-driven decision making
  • Lead change management efforts during organizational transitions, technology rollouts, and process redesigns
  • Manage full P&L responsibility including monthly, quarterly, and yearly financial oversight with focus on controllable expenses and loss prevention
Case Manager | Housing Case Manager November 2014 – December 2015
Catholic Charities — Chicago, IL
  • Conducted intake assessments, developed individualized service plans, and tracked client progress toward measurable outcomes
  • Maintained detailed client files and documentation in compliance with organizational and regulatory standards
  • Collaborated with community partners and social service agencies to build referral networks and connect clients with essential resources
Multi-Channel Supervisor May 2007 – November 2014
Best Buy — Chicago, IL
  • Supervised a team of 30+ associates as key holder responsible for daily store opening and closing operations
  • Processed daily administrative operations and led cross-departmental training and coaching initiatives
  • Administered comprehensive employee files, non-hire documentation, and HR compliance records
  • Created weekly and monthly business plans aligned with customer centricity, revenue objectives, and growth targets
  • Executed monthly departmental audits, daily cash management, and financial reporting ensuring accuracy and compliance
Education
Bachelor of Science, Management Information Systems
Chicago State University — Chicago, IL
Who's Who Among American Colleges and Universities | Delta Mu Delta — National Honor Society in Business Administration
Technical Proficiencies
Systems: Kenexa, Unicru, HRIS Platforms, POS Systems, Microsoft Office Suite, Microsoft Excel, CRM Systems
Competencies: P&L Analysis, SOP Development, Workforce Scheduling, Audit Compliance, Vendor Management, Data Analysis, Performance Metrics